Refund Policy
Returns & Refund Policy
At Tryvera, your comfort and satisfaction are important to us. If something isn’t right with your order, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all purchases.
If you’re not completely satisfied with your order, you may request a return or refund within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order number) is required
Some items may not be eligible for return due to hygiene or personal-use reasons (such as skincare or wellness products once opened).
Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
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Opened or used skincare products
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Personal care or wellness items that have been used
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Items marked as final sale
If your item arrives damaged or defective, please contact us — these cases are handled separately.
Damaged or Defective Items
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery with:
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Your order number
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A clear photo or video of the issue
We’ll arrange a replacement or refund at no additional cost to you.
Return Process
To start a return, please contact our support team with your order number.
Once approved, we’ll provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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Refunds are typically processed within 5–10 business days
Please note that original shipping fees (if applicable) are non-refundable.
Late or Missing Refunds
If you haven’t received your refund after processing:
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Check your bank or payment provider
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Contact your credit card company (processing times may vary)
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Reach out to us if you need assistance
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about returns or refunds, please contact us through our Contact page. We aim to respond within 24–48 hours.